tag:status.workato.com,2005:/historyWorkato US Status - Incident History2024-03-28T17:06:17-07:00Workato UStag:status.workato.com,2005:Incident/203160632024-03-29T23:00:00-07:002024-03-20T20:58:13-07:00Planned maintenance on March 30, 2024<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PDT - Mar <var data-var='date'>30</var>, <var data-var='time'>01:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>20:58</var> PDT</small><br><strong>Scheduled</strong> - As part of a set of scheduled maintenance activities planned during March, Workato will conduct maintenance on its US-based infrastructure on March 30th, 2024. This maintenance is necessary to ensure our systems' optimal performance, reliability, and security.<br /><br />During this maintenance activity, the platform will temporarily enter maintenance mode. However, no data loss is anticipated and there will be minimal impact.<br /><br />For a summary of the impact on different product areas and details on other planned dates in March, please refer to our documentation<br />https://docs.workato.com/notices/scheduled-maintenance.html<br /><br />In the event you have any questions, please contact us at https://support.workato.com/</p>tag:status.workato.com,2005:Incident/203863412024-03-28T04:47:02-07:002024-03-28T04:47:02-07:00SFTP Connection Errors<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>04:47</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>02:46</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>02:03</var> PDT</small><br><strong>Identified</strong> - We have identified the issue that is causing connection errors with the SFTP connector and are working to take remediating steps. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/202383272024-03-23T02:05:33-07:002024-03-23T02:05:33-07:00Planned maintenance on March 23, 2024<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:05</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>01:07</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance extended by one hour. We apologize for any inconvenience and appreciate your patience. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>02:46</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:24</var> PDT</small><br><strong>Scheduled</strong> - As part of a set of scheduled maintenance activities planned during March, Workato will conduct maintenance on its US-based infrastructure on March 23, 2024. This maintenance is necessary to ensure our systems' optimal performance, reliability, and security.<br /><br />During this maintenance activity, the platform will temporarily enter maintenance mode. However, no data loss is anticipated and there will be minimal impact.<br /><br />For a summary of the impact on different product areas and details on other planned dates in March, please refer to our documentation<br />https://docs.workato.com/notices/scheduled-maintenance.html<br /><br />In the event you have any questions, please contact us at https://support.workato.com/</p>tag:status.workato.com,2005:Incident/201805892024-03-15T23:43:02-07:002024-03-15T23:43:02-07:00Planned maintenance on March 16, 2024<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>23:43</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>22:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:21</var> PST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:16</var> PST</small><br><strong>Scheduled</strong> - As part of a set of scheduled maintenance activities planned during March, Workato will conduct maintenance on its US-based infrastructure on March 16th, 2024. This maintenance is necessary to ensure our systems' optimal performance, reliability, and security.<br /><br />During this maintenance activity, the platform will temporarily enter maintenance mode. However, no data loss is anticipated and there will be minimal impact.<br /><br />For a summary of the impact on different product areas and details on other planned dates in March, please refer to our documentation<br />https://docs.workato.com/notices/scheduled-maintenance.html<br /><br />In the event you have any questions, please contact us at https://support.workato.com/</p>tag:status.workato.com,2005:Incident/201247602024-03-09T00:00:56-08:002024-03-09T00:00:56-08:00Planned maintenance on March 9, 2024<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>23:28</var> PST</small><br><strong>Scheduled</strong> - As part of a set of scheduled maintenance activities planned during March, Workato will conduct maintenance on its US-based infrastructure on March 9th, 2024. This maintenance is necessary to ensure our systems' optimal performance, reliability, and security.<br /><br />During this maintenance activity, the platform will temporarily enter maintenance mode. However, no data loss is anticipated and there will be minimal impact.<br /><br />For a summary of the impact on different product areas and details on other planned dates in March, please refer to our documentation<br />https://docs.workato.com/notices/scheduled-maintenance.html.<br /><br />In the event you have any questions, please contact us at https://support.workato.com/</p>tag:status.workato.com,2005:Incident/201801502024-03-06T16:12:16-08:002024-03-06T16:12:16-08:00In-memory lookup formula issue<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>16:12</var> PST</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. Recipe steps that use in-memory lookup table formulas should now return the correct results. Customers may need to rerun earlier jobs or take other remediating actions if required as the formula itself did not throw errors during the incident. If you continue to experience any issues, please contact Workato Support at support.workato.com.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:59</var> PST</small><br><strong>Monitoring</strong> - Our team has released a fix to remediate the issue and is seeing improvement. We are continuing to monitor for any additional impact.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:01</var> PST</small><br><strong>Identified</strong> - Customers may have observed recipe steps using in-memory lookup table formulas return null instead of the expected value. This may have led to runtime errors. We have identified the underlying cause of the issue and are investigating a fix. We will post additional information as soon as it is available.</p>tag:status.workato.com,2005:Incident/201790902024-03-06T08:45:00-08:002024-03-06T12:23:00-08:00Lookup Table Errors<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>08:45</var> PST</small><br><strong>Resolved</strong> - Between 8:41 AM PST and 8:45 AM PST, customers with recipes using the Add Rows or Add Batch of Rows action in the Lookup Tables by Workato connector may have experienced job failures with the error message Internal Error. Customers are requested to repeat any failed jobs that may have occurred during this timeframe. For further assistance, please contact Workato support at support.workato.com.</p>tag:status.workato.com,2005:Incident/201431382024-03-02T00:50:32-08:002024-03-02T03:11:42-08:00Services degradation<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:50</var> PST</small><br><strong>Resolved</strong> - This incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:25</var> PST</small><br><strong>Identified</strong> - We have identified the incident's underlying cause and are working to take remediating steps. We will provide more updates shortly.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:15</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting our Platform. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/201322122024-03-01T09:25:44-08:002024-03-01T09:25:44-08:00Workbot for Slack slash commands fail with dispatch_failed error<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>09:25</var> PST</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. Slash commands in Workbot for Slack are now working correctly. If you continue to experience any issues, please contact Workato Support at support.workato.com.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:58</var> PST</small><br><strong>Monitoring</strong> - Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:23</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:22</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:16</var> PST</small><br><strong>Identified</strong> - We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:16</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an incident affecting our platform. Customers might experience an elevated number of dispatch_failed errors using Workbot for Slack. We will provide additional information on all affected components as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/201000922024-02-28T11:50:05-08:002024-02-28T11:50:05-08:00Recipe Start/Stop Issue<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:50</var> PST</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. Customers should now be able to start and stop their recipes. If you continue to experience any issues, please contact Workato Support at support.workato.com.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:37</var> PST</small><br><strong>Monitoring</strong> - Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor for any additional impact.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:18</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the starting and stopping of recipes. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/200589772024-02-23T08:59:27-08:002024-02-23T08:59:27-08:00Teams Workbot Partial Outage<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>08:59</var> PST</small><br><strong>Resolved</strong> - The resolution for the Teams Workbot took more than expected, we can confirm it is now resolved.</p>tag:status.workato.com,2005:Incident/200581442024-02-23T06:50:11-08:002024-02-23T07:18:07-08:00Workbot Partial Outage<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>06:50</var> PST</small><br><strong>Resolved</strong> - This incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>06:40</var> PST</small><br><strong>Identified</strong> - We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>05:30</var> PST</small><br><strong>Investigating</strong> - We are investigating an incident affecting our Workbot triggers (command line or button initiated). We will provide additional information on all affected components as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/200467312024-02-22T04:16:52-08:002024-02-22T04:16:52-08:00In-product chat support system issue<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>04:16</var> PST</small><br><strong>Resolved</strong> - The issue with the in-product chat support system third-party service is solved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:41</var> PST</small><br><strong>Identified</strong> - We are currently experiencing an issue with the in-product chat support system third-party service. The system reported an active incident. If you need to contact support visit support.workato.com.</p>tag:status.workato.com,2005:Incident/200198062024-02-19T16:32:50-08:002024-02-19T16:32:50-08:00Delays in Job History Updates<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:32</var> PST</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>06:26</var> PST</small><br><strong>Update</strong> - We are continuing to monitor this incident for any additional impact. We will provide additional information as soon as it becomes available.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>03:26</var> PST</small><br><strong>Monitoring</strong> - We are currently monitoring an issue affecting updates to job history. Customers may notice a delay in the update of the number of successful and failed jobs, resulting in incorrect data when accessed from the UI (Job history dashboard) or through the Workato Developer API. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/199767562024-02-13T09:51:29-08:002024-02-13T09:51:29-08:00Job processing delays<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:51</var> PST</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. Customers should no longer experience any delays in job processing. If you continue to experience any issues, please contact Workato Support at support.workato.com.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:41</var> PST</small><br><strong>Monitoring</strong> - We have implemented a fix and are observing job processing latency returning to normal. We will continue to monitor the situation and provide additional information as soon as it is available.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:25</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an incident affecting Job processing. Customers might experience delays processing jobs. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/198213622024-01-24T12:45:19-08:002024-01-24T12:45:19-08:00Delays in webhook event and job processing<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>12:45</var> PST</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. The increase in latency for webhook events and job processing lasted for 30 minutes, from 18:45 UTC to 19:15 UTC. The latency had increased to a maximum of 5 minutes and has subsequently returned to normal. If you continue to experience any issues, please contact Workato Support at support.workato.com.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:56</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:39</var> PST</small><br><strong>Monitoring</strong> - We are currently monitoring an issue affecting recipe job execution and webhook processing. Customers may have experienced delays of up to 5 minutes. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/197517692024-01-17T22:00:00-08:002024-01-18T04:33:58-08:00Job failures while accessing external AWS Secret Manager service<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PST</small><br><strong>Resolved</strong> - On January 17th, 2024, at 07:50 AM UTC, a DNS issue impacted calls made to external AWS secret managers within recipes.<br /><br />Some customers might have experienced job failures with "Connection refused" errors in recipes that were using custom connectors to access the AWS secret manager service using external AWS accounts.<br /><br />The issue was resolved at 05:48 AM UTC on January 18th, 2024.<br /><br />At Workato, the performance and reliability of our platform and service are our top priorities, and we apologize for any inconvenience this may have caused. <br /><br />Please contact Support or your assigned CSM if you have any questions or require assistance regarding this incident.</p>tag:status.workato.com,2005:Incident/196804202024-01-11T05:00:00-08:002024-01-12T16:42:37-08:00Unexpected behavior for actions using formula mode in Lookup Tables by Workato<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Resolved</strong> - On January 11th, around 6:45 AM UTC, a release related to Workato's Lookup Table connector introduced a change in behavior for the Search Entries, Add Entry and Update Entry actions. This change impacted recipes using the aforementioned actions with certain non-string input values in formula mode. As a result, the actions behaved incorrectly without throwing errors. Recipes with this specific configuration may have experienced job errors or downstream logic issues due to the unexpected change in the actions' behavior. The issue was resolved at 12:41 PM UTC by reverting the previously applied change. We advise users to inspect any jobs related to Lookup Tables that were executed during the incident to ensure that they were processed correctly along with any associated lookup table entries.<br /><br />At Workato, the performance and reliability of our platform and service are our top priorities, and we apologize for any inconvenience this may have caused.<br /><br />Please contact Support or your assigned CSM if you have any questions or require assistance regarding this incident.</p>tag:status.workato.com,2005:Incident/195260522023-12-23T23:00:00-08:002023-12-25T02:36:53-08:00Workato lookup table actions fail with "internal error"<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com</p>tag:status.workato.com,2005:Incident/193462782023-12-06T04:38:43-08:002023-12-06T04:38:43-08:00API Platform and Job Execution - Delays<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>04:38</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:51</var> PST</small><br><strong>Update</strong> - We continue to see improvement and backlogs being processed. We will continue to monitor for any further issues.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:15</var> PST</small><br><strong>Monitoring</strong> - Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>02:49</var> PST</small><br><strong>Identified</strong> - We have identified the underlying cause of the incident and we are working to take remediating steps. We will provide more updates shortly.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:26</var> PST</small><br><strong>Update</strong> - We are continuing to investigate the issue which is causing delays in processing API requests and recipe job execution. We will provide additional information as soon as it becomes available.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>22:32</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an incident affecting Workato API Platform recipes with lookup tables. Customers might experience delays processing API Platform requests. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/190505272023-11-08T00:51:53-08:002023-11-08T00:51:53-08:00Rate Limit Errors in Google Sheets Connector<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:51</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>23:06</var> PST</small><br><strong>Monitoring</strong> - Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:22</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:10</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting the Google Sheets connector. Customers may observe errors in Google Sheets actions with the message "API maximum rate limit reached". We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/186807112023-10-04T08:19:37-07:002023-10-04T08:19:37-07:00SurveyMonkey Authorization Errors<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>08:19</var> PDT</small><br><strong>Resolved</strong> - The issue is resolved.<br /><br />Affected customers should restart their recipes containing the SurveyMonkey trigger/action. There should be no job loss but delay is expected from the period the connector was down.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:39</var> PDT</small><br><strong>Update</strong> - We are continuing to work on remediating steps. We will provide additional information as soon as it becomes available.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:46</var> PDT</small><br><strong>Update</strong> - We are continuing to work on remediating steps. We will provide additional information as soon as it becomes available.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>12:49</var> PDT</small><br><strong>Identified</strong> - We have identified the underlying cause of the incident and we are working to take remediating steps. Recipes with SurveyMonkey triggers will have stopped after 60 consecutive trigger errors and SurveyMonkey connector actions will continue to throw authorization errors. We will provide additional information as soon as it becomes available.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>11:53</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting our SurveyMonkey connector. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/186262042023-09-27T17:47:05-07:002023-09-27T17:47:05-07:00API Platform performance degradation<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:47</var> PDT</small><br><strong>Resolved</strong> - After further monitoring, this incident is considered resolved. Workato's API Platform service has been restored to full functionality. Users of the API Platform service are requested to retry any requests that may have failed during this period. If you continue to experience any issues, please contact Workato Support at support.workato.com.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:59</var> PDT</small><br><strong>Monitoring</strong> - We have deployed a fix to resolve the issue and are continuing to monitor API Platform performance.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:23</var> PDT</small><br><strong>Identified</strong> - We have identified the issue and are investigating a fix. We will provide additional information as soon as it becomes available.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:44</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate the issue. We will provide additional information as soon as it becomes available.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>15:03</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an incident affecting the Workato API Platform. Customers might experience 504 Gateway Timeout errors when processing API Platform requests. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/184644722023-09-11T00:17:28-07:002023-09-11T00:17:28-07:00Excel Authorization Errors<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>00:17</var> PDT</small><br><strong>Resolved</strong> - The issue with our Excel connector has been resolved.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>22:15</var> PDT</small><br><strong>Identified</strong> - We have identified the issue with our Excel connector and are investigating a fix. We will provide additional information as soon as it becomes available.</p><p><small>Sep <var data-var='date'>10</var>, <var data-var='time'>21:39</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting our Excel connector. We will provide additional information as soon as it becomes available.</p>tag:status.workato.com,2005:Incident/184330102023-09-08T02:54:38-07:002023-09-08T02:54:38-07:00API Platform performance degradation<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>02:54</var> PDT</small><br><strong>Resolved</strong> - After further monitoring, this incident is now considered resolved. Workato platform has been restored to full functionality. If you continue to experience any issues, please contact Workato Support at support.workato.com</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>02:53</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>02:39</var> PDT</small><br><strong>Monitoring</strong> - Around 1:30 AM PDT Workato API Platform suffered from a partial outage. Some customers might have experienced HTTP 503 Service unavailable errors. Our team has taken steps to remediate the incident and is seeing improvement. We are continuing to monitor for any additional impact.</p>