All Systems Operational
Uptime over the past 90 days. View historical uptime.
Recipe runtime Operational
90 days ago
99.98 % uptime
Today
Recipe job execution Operational
90 days ago
99.92 % uptime
Today
On-premise connectivity Operational
90 days ago
99.99 % uptime
Today
API gateway Operational
90 days ago
100.0 % uptime
Today
Webhook ingestion Operational
90 days ago
100.0 % uptime
Today
Workbot Operational
90 days ago
100.0 % uptime
Today
Workbot for Slack Operational
90 days ago
100.0 % uptime
Today
Workbot for Teams Operational
90 days ago
100.0 % uptime
Today
Workbot for Workplace Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
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Past Incidents
Aug 4, 2021

No incidents reported today.

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
S3 IAM Role based Authentication connection failures
Resolved - A fix was deployed to bring connections back up. We still encourage customers to update their connections to use specified external id as documented in https://docs.workato.com/connectors/s3/connection-setup.html#connect-to-amazon-s3-using-iam-role. We are able to support affected customers with automated recovery of affected jobs and Audit Log Streaming. Please contact your CS representative.
Jul 30, 05:17 PDT
Identified - S3 connections using IAM Role based Authentication that do not have the external id specified in the connection settings are failing. Customers should update their IAM Roles to include those specified external ids. Please refer to https://docs.workato.com/connectors/s3/connection-setup.html#connect-to-amazon-s3-using-iam-role for help on how to set it up.
Jul 30, 01:12 PDT
Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Akamai DNS issue affecting various API calls
Resolved - This incident is resolved (upstream Akamai issue was resolved). We are still seeing a small number of specific hostnames failing to resolve in API calls, but those are names that do not in fact exist in the public DNS.
Jul 22, 10:37 PDT
Update - Some applications/APIs we are aware are using the affected DNS are:

- Netsuite
- Plangrid

We will update as we obtain more information.
Jul 22, 09:23 PDT
Identified - We are aware of an issue (unrelated to the Workato platform) with APIs which are using Akamai DNS (https://edgedns.status.akamai.com/incidents/n5zl6dythvfv). This is causing actions accessing these APIs to fail. We are monitoring this incident.
Jul 22, 09:20 PDT
Lookup tables - insert operations are failing
Resolved - This incident is now resolved. We are able to support affected customers with automated recovery of affected jobs. Please contact your CS representative.
Jul 22, 09:19 PDT
Monitoring - A fix was deployed. All operations in lookup tables should now be working as expected. We will continue to monitor.
Jul 22, 07:40 PDT
Update - We are currently deploying a fix. Lookup tables will be inaccessible for several minutes.
Jul 22, 06:29 PDT
Identified - We have identified the issue with the Insert operation into lookup tables. We are currently preparing a fix for it.
Jul 22, 04:51 PDT
Investigating - We are currently investigating an issue with failing to insert new entries into lookup tables.
Jul 22, 04:02 PDT
Jul 21, 2021

No incidents reported.

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