Resolved -
Our service provider has notified us that their service has been restored. Customers should now be able to open chats with Workato Support. Please submit a ticket if you continue to experience issues at https://support.workato.com.
Nov 4, 22:43 PST
Identified -
Workato customers may experience issues when interacting with Workato Chat Support. We are currently awaiting updates from our service provider. For urgent issues, please submit a ticket to Workato Support at https://support.workato.com.
Nov 4, 21:05 PST
Resolved -
On October 29th, 2024, between approximately 06:49 AM and 07:57 AM PDT, the Workato platform experienced a degradation in its job processing service. Customers may have observed database connector actions failing with an error message of "Internal Error," leading to job failures. The issue has been resolved and customers may repeat failed jobs as required.
Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
Oct 29, 08:00 PDT