Delays in package import/export

Incident Report for Workato US

Resolved

This incident has been resolved.

Posted Apr 07, 2020 - 18:31 PDT

Monitoring

We have deployed the fix and are monitoring the package import/export queues.

Posted Apr 07, 2020 - 18:04 PDT

Update

We have tracked down the root cause to a 3rd party library dependency and are testing the fix.

Posted Apr 07, 2020 - 12:56 PDT

Update

We are continuing to work on a fix for this issue.

Posted Apr 07, 2020 - 12:06 PDT

Identified

We have mitigated the cause of this problem and are working on a more permanent solution.

Posted Apr 07, 2020 - 11:55 PDT

Update

We have mitigated the queue backlog for now, working on isolating and fixing the underlying issue.

Posted Apr 07, 2020 - 10:23 PDT

Investigating

We are investigating delays in package/recipe lifecycle operations.

Posted Apr 07, 2020 - 09:21 PDT

This incident affected: Website.