DNS resolution failures to Salesforce domains

Incident Report for Workato US

Resolved

This incident has been resolved.

Posted Jun 09, 2021 - 14:58 PDT

Update

Error rate has dropped to almost, but not completely, zero.

Posted Jun 09, 2021 - 14:32 PDT

Update

We are still seeing some sporadic failures to resolve Salesforce hostnames.

Posted Jun 09, 2021 - 13:25 PDT

Update

Errors remain significantly reduced from earlier but are still present.

Posted Jun 09, 2021 - 11:06 PDT

Update

We are seeing recovery in our logs.

Posted Jun 09, 2021 - 09:34 PDT

Update

We are following the upstream issue at https://status.salesforce.com/generalmessages/709

Posted Jun 09, 2021 - 09:08 PDT

Identified

This seems to be a problem with Salesforce DNS resolution, somewhat specific geographically to Eastern US (where our US data cetnters are).

Posted Jun 09, 2021 - 09:05 PDT

Update

There seems to be a problem accessing Salesforce domains. We are continuing to investigate.

Posted Jun 09, 2021 - 08:32 PDT

Investigating

We are currently investigating this issue.

Posted Jun 09, 2021 - 08:18 PDT

This incident affected: Recipe runtime (Recipe job execution).