After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.
Posted Aug 04, 2026 - 10:11 PDT
Monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Posted Aug 04, 2026 - 09:45 PDT
Identified
We have identified the underlying cause of the issue and are actively working on remediation.
Posted Aug 04, 2026 - 07:09 PDT
Investigating
We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.
Posted Aug 04, 2026 - 03:02 PDT
This incident affected: Workato Agentic (Agent Studio).