On-premise connectivity interruption

Incident Report for Workato US

Resolved

During a reconfiguration of the on-premise gateway load balancer on the evening of January 13th (PST), a number of on-premise agents lost connectivity to the on-premise gateway. The on-premise agents should reconnect automatically and avoid any spurious recipe errors from occurring due to this configuration change.

If your on-premise agents didn't reconnect automatically for any reason, please restart it - connectivity should be normal at this point.

Posted Jan 13, 2019 - 17:45 PST