After further monitoring, this incident is now considered resolved. Customers with affected AWS S3 connections should no longer experience "Connection Lost" errors in the UI, and jobs should now be processed as expected. Any failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.
Posted Mar 21, 2025 - 10:11 PDT
Monitoring
Our team has taken steps to restore the affected connections. We are continuing to monitor the issue.
Posted Mar 21, 2025 - 09:27 PDT
Update
We are continuing to work on restoring affected connections. Customers may also reconnect their connection manually if required. Customers may repeat any failed jobs once the connection has been reconnected. We sincerely apologize for any inconvenience caused.
Posted Mar 21, 2025 - 08:16 PDT
Identified
We have identified the issue that is causing errors in the Amazon S3 connector and are actively working to resolve it. Customers experiencing these errors may need to reconnect their Amazon S3 connections, even if the Connection page UI shows no issues. Customers may need to repeat the failed jobs once the connection has been reconnected. We sincerely apologize for any inconvenience caused.
Posted Mar 21, 2025 - 03:51 PDT
Update
Customers may experience job failures in recipes using the Amazon S3 connector. We are continuing to investigate and will provide additional information as soon as it is available.
Posted Mar 21, 2025 - 01:38 PDT
Investigating
We are currently investigating an incident affecting our Amazon S3 connector. We will provide additional information on all affected components as soon as it becomes available.
Posted Mar 21, 2025 - 00:33 PDT
This incident affected: Recipe runtime (Recipe job execution).