After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Posted Jun 17, 2026 - 10:44 PDT
Monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Posted Jun 17, 2026 - 08:36 PDT
Identified
We have identified the underlying cause of the issue and are actively working on remediation.
Posted Jun 17, 2026 - 06:39 PDT
Investigating
We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.
Posted Jun 17, 2026 - 05:14 PDT
This incident affected: Workato Agentic (Agentic Runtime).