Workato Genies Not Responding

Incident Report for Workato Americas

Resolved

After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Posted Jun 16, 2026 - 09:34 PDT

Monitoring

Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers.

Posted Jun 16, 2026 - 09:26 PDT

Investigating

We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.

Posted Jun 16, 2026 - 09:23 PDT

This incident affected: Workato Agentic (Agentic Runtime).