Workato Genie Performance Degradation

Incident Report for Workato Americas

Resolved

After further monitoring, this issue is now considered resolved. Customers should now receive responses from Workato Genies when starting or resuming a conversation. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Posted Jan 14, 2026 - 11:59 PST

Monitoring

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

Posted Jan 14, 2026 - 11:35 PST

Investigating

We are investigating an issue impacting Workato Genies. We will share additional information as soon as it is available.

Posted Jan 14, 2026 - 10:39 PST

This incident affected: Workato Agentic (Agentic Runtime).