API Proxy 401 errors

Incident Report for Workato US

Resolved

On January 16th, 2024, between approximately 10:30 AM and 08:48 PM UTC, Workato's API Platform experienced a degradation in the API Proxy service. Customers may have observed API Proxy endpoints failing with 401 errors. Request failures were also not displayed in API Platform logs. The issue has been resolved, and customers may repeat API requests as needed. However, requests that failed during the incident will not be displayed retroactively in API Platform logs. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Posted Jan 16, 2025 - 02:30 PST